Privacy Policy

Introduction 

Welcome to our website! Burlington English Training India Private Limited (BETIPL) and all its affiliates offer print books, digital solutions, and services for learning. Burlington English takes the privacy of its customers seriously. We are committed to safeguarding your privacy while providing a personalized and valuable service. This privacy policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of this policy. 

Information We Collect 

We collect information that identifies or is reasonably capable of being associated with you by means of the following: 

1. The use of inquiry and registration forms. 
2. The purchase process when you buy any of our products or services. 
3. The provision of your details to us either online or offline. 
4. The use of Burlington English products and/or systems. 

The elements of your Personal Information that we collect may include: 

1. Name 
2. Job title 
3. Company/Organization name 
4. Personal ID / National ID
5. Home, shipping and billing addresses, phone and fax number 
6. Mobile telephone number 
7. Email address 
8. IP address and browser information 
9. Payment details such as credit card information 
10. Customer usage data for reporting purposes 
11. Audio recordings generated through the customer’s use of BETIPL products, services and/or the System. 

Purpose of Processing 

We process your personal data for the following purposes: 

1. Communication: To respond to your inquiries and provide customer support. 
2. Marketing: To send you promotional emails and updates about our products and services. 
3. Analytics: To analyse website traffic and improve our content. 

Obtaining Personal Information 

We also obtain information about you when you use our System, for example when you contact us about products and services, when you place an order, or if you register to receive one of our newsletters. We do not obtain any information about you from other sources or third parties. We do not sell your information to anyone and share it only with third parties who are facilitating the delivery of our services to you such as your company, education institution, or our service providers. 

Use and Disclosure of Personal Information 

We use your Personal Information for purposes which may include: 

1. Providing our customers with a personalized service. 
2. Processing orders, registrations, and inquiries. 
3. Conducting market research surveys. 
4. Measuring interest in and improving our System, products, and services. 
5. Providing you with information about the products, and services we offer. 
6. Resolving disputes, collecting fees, and troubleshooting problems. 

We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except: 

1. To the extent necessary to complete that order, or to provide Services where an outside party is acting on our behalf and has no independent right to use the information we provide (e.g., third-party shipping, business analytics, or customer support), or 
2. To successors in title to our business or as otherwise necessary in connection with a sale of all or substantially all of the assets of BETIPL or the merger of BETIPL into another entity or any consolidation, share exchange, combination, reorganization, bankruptcy, liquidation or like transaction in which BETIPL is not the survivor, or 
3. In accordance with legal and regulatory requirements or to enforce or defend our legal rights, or 
4. As necessary, at our sole discretion, to protect the perceived rights, safety and property of BETIPL, the users of our System, and the public. 

The audio recordings generated by your use of BETIPL products, Services and/or the System will be used by BETIPL solely for the purpose of product development and enhancement. 

Other than as set out above, you will be notified when Personal Information about you will be shared with third parties, and you will have an opportunity to elect not to have us share such information. 

We may send you e-mails with marketing materials. If you would no longer like to receive information, newsletters, or other promotional messages from us, please follow the instructions accompanying a particular communication or contact us at wecare@burlingtonenglish.in. Your e-mail address will be removed from our marketing list. 

We also use information in aggregate form (so that no individual user is identified) for the following purposes: 

1. For marketing analytics 
2. To aid strategic development 
3. To audit usage of the System 

Use of Cookies and Other Tracking Devices 

We use cookies to help effectively offer our System. A cookie is a small piece of information which is sent to your computer’s hard drive by the web server so that the System can remember who you are. This information may include information relating to your use of our System, information about your computer such as the computer’s IP address and browser type, demographic information and, if you arrived at our System via a link from a third-party site, the URL of the linking page. If you are a registered user, this may include your login information for verification purposes. 

Data Retention 

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. After that, we securely delete or anonymize the data. 

Security Policy 

Burlington English has set appropriate measures in place that are designed to protect your Personal Information against unauthorized access or use, alteration, unlawful or accidental destruction, and accidental loss. Although we take commercially reasonable efforts to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that our security systems could be breached. 

When you give us personal information, we take steps to ensure that it’s treated securely. To help protect the privacy of your information, we maintain physical, technical, and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We undertake to apply appropriate disciplinary measures to enforce our employees’ privacy maintenance responsibilities. 

Among other things, we have implemented the following measures and procedures designed to protect your information from loss, misuse, or alteration: 

1. Electronic Access Control to our systems 
2. Physical Access Control 
3. Data Transfer Control 
4. Internal Access Control (permissions for user rights of access to and amendment of data) 
5. Daily Vulnerability Scans 
6. Automatic Malware Removal 
7. Web Application Firewall 
8. Basic DDoS Protection 
9. Advanced Website Acceleration 

Your Rights 

You have the right to: 

1. Access: Request access to the personal data we hold about you. 
2. Rectification: Correct any inaccuracies in your personal data. 
3. Erasure: Request deletion of your personal data. 
4. Withdraw Consent: You can withdraw your consent for data processing at any time. 

 Your Data Protection Rights 

Depending on the country in which you reside, and subject to applicable data protection laws, you may have the following data protection rights: 

1. To request access to your personal information that we process. 
2. Correct inaccurate Personal Data or erase it in certain circumstances. 
3. To update your Personal Data that we process. 
4. Restrict or object to the processing of your Personal Data. 
5. Receive your Personal Data so that you can use it elsewhere. 
6. Where we process Personal Data based on your consent, you also have the right to withdraw your consent at any time; however, this does not affect the lawfulness of the processing before the date that you withdrew your consent. 
7. Finally, you have the right to lodge a complaint with a supervisory authority. If you do not know who your supervisory authority is, please contact us and we will help you. 

We respond to requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law. Please send such requests to wecare@burlingtonenglish.in. We may ask you to verify your identity to help us respond efficiently to your request. 

Contact Us 

If you have any questions or concerns regarding this privacy policy, please contact us at wecare@burlingtonenglish.in. 

Please note that this website is in compliance with the India Digital Personal Data Protection Act (DPDPA) 2023.